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Returns

Returns
For the general public / DIYer's  

The internet made all of us an expert in DIY repairs but it takes a lot more to be able to troubleshoot and repair a television successfully since it requires knowledge and understanding of  complex electronic circuits that it takes years to acquire. 
We currently offer affordable pricing but the cost of dealing with returns for misdiagnosed units by an untrained person can severely, and negatively, impact our cost-which in turn, impacts the consumer.  In an effort to continue serving the general public, we have instituted the following guidelines for part returns: 
  • No refunds will be allowed 
  • Exchanges for the same item only will be permitted if found to be non functioning. Must be returned to verify defect prior to replacement.  Must include an RMA number, issued by us, prior to returning the item.  Returns without an RMA will be refused-no exceptions.
  • Shipping cost to and from is the responsibility of the buyer and is not refundable
  • If you order a part suggested by your technician and there is an issue with it please have him get in touch with us
  • Returns, refunds, or credits are not offered on incorrect part orders.       
To avoid frustration and unnecessary expenses we strongly recommend to seek help and advice from a certified professional TV repairman in your area.

For Television Repair Shops with an account

  • All parts purchases are warranted for a period of 90 (ninety) days against defects from date it was received.
  • A 20% discount on all purchases applies to approved accounts with tax id on file, to receive discount on online purchases login is required to purchase otherwise sale will be considered a non discount sale and it can't be changed.
  • All returns will be given a store credit and no restocking fees.
  • A refund request will be subject to a 20% restocking fee.
  • Exchanges can be made if wrong part ordered, shipping charges are not refundable
  • DOA parts must be reported within 4 days upon arrival and will only be exchanged if available otherwise a refund will be issued, defect must be described in detail.
  • Orders that ship for free, if returned for credit or refund, will be charged the initial cost we incurred shipping the part to you, return shipping will be paid by you.
  • Account must be in good standing with minimal returns in order of the above to be valid.
  • All returned packages must have the RMA number issued by us prior to shipping the item back to us and must be clearly written on the package or it will be refused and returned back to you.

COMPLETE BOARD KITS:Any purchased item that includes more than one circuit boards is considered a kit and it may be described or not in the individual listing this also includes LED back light kits. The sale of these items is final and no returns or refunds will be accepted.


FREE SHIPPING ORDERS: Parts shipped to you at no charge (free shipping orders over $49) if returned we will credit the cost of the part less shipping charges we incurred.

SPECIAL ORDERS:No returns, refunds or exchanges will be accepted on special orders or drop ship products, no exceptions.

CANCELLATIONS: Once an order has been shipped we cannot cancel it. Please accept the package and call us for an RMA number. Shipping the item back will be at your expense, above return rules also apply.


SHIPPING & HANDLING CHARGES: Shipping and handling charges are non-refundable, including any charges incurred for shipments that are refused.

Please Note: We must receive all original products and security markings must be present and unaltered in order to process your return or exchange.

RETURN SHIPPING CHARGES: The customer is responsible for shipping charges on all returned products unless product arrives DOA in which case we will issue a call tag.

PRODUCT DAMAGED IN TRANSIT: If your product arrived damaged in transit, it is best to refuse it back to the carrier, please inform us of the refusal. If you accept the package, make sure it is noted on the carrier's delivery record in order for us to file a damage claim. Save the merchandise, original box, and packaging the item arrived in, then notify us immediately in order for us to arrange for a carrier inspection and pick up the damaged merchandise. THIS MUST BE DONE WITHIN 2 BUSINESS DAYS.

We shall not be held responsible on returned products that are damaged due to poor packaging or lost shipments, in this case you (the shipper) have to file a claim with your carrier.

Our shipping address is as follows:
TVtechparts.com
1305 Fletcher Street
Suite A
Huntsville, AL, 35801

For all other return inquiries, please contact us at (256) 536-6992

Return rules are subject to change at any time and without prior notice.